Terms of Service
Acara Crest Inc ("we", "us", "our") operates Fitness Life 1, a subscription to fitness guides, at https://fitnesslife1.com. By creating an account or placing an order through this website you agree to these Terms, to our Privacy Policy, our Refund & Cancellation Policy and our Acceptable Use Policy, all of which form part of this agreement. Please read them before you order and keep a copy for your records.
Phone: +1 (888) 857-6934
Email: [email protected]
Our packages
Subscriptions Packages
- Bronze Plan : $9.99
- Silver Plan : $19.99
- Gold Plan : $29.99
- Platinum Plan : $34.97
- Diamond Plan : $39.99
Straight Sales
- Day Pass : $2.00
What each package includes, its limits and its price are shown on the pricing page and again at checkout before you pay. We may change prices or packages for future purchases; a change never affects a period you have already paid for.
One-time purchases
A one-time purchase is charged once, at the price shown at checkout, and never renews. There is nothing to cancel. Refunds follow the Refund & Cancellation Policy below. Charges appear on your card statement as fitnesslife1.com.
Recurring subscriptions
By enrolling in a recurring subscription you authorise us to charge the payment method you provide for your selected package today and automatically every 30 days thereafter, at the price shown at checkout, until you cancel. Before each renewal we email you 5 to 7 days in advance, and after every successful charge we email you a receipt, at the address on your account. Charges appear on your card statement as fitnesslife1.com.
Cancellation
You can cancel your subscription yourself at any time: log in and open Easy to Cancel at https://fitnesslife1.com/account/cancel, then confirm. Cancellation takes effect immediately: no further charges are made and you keep access until the end of the period you have paid for. You can also cancel by emailing [email protected] or calling +1 (888) 857-6934; we action emailed requests within one business day. No cancellation fee applies.
Refunds
Every charge — the first charge of a subscription, a renewal, or a one-time purchase such as the Day Pass — can be refunded in full on request within 30 days of the charge. We review requests within 2 business days; an approved refund is sent to the original payment method within 5 business days of approval and typically appears on your statement 5 to 10 business days later, depending on your bank. The full policy, which forms part of these Terms, is at https://fitnesslife1.com/refund-policy.
Delivery
Access is delivered immediately: your account is unlocked the moment your order completes, and a receipt is emailed to you straight away. If anything is wrong, call +1 (888) 857-6934 or email [email protected].
Fitness Life 1
4118 Brookside Oaks, Owings Mills, MD 21117, USA
[email protected]
+1 (888) 857-6934
Definitions
- "Fitness Life 1", "we", "us" and "our" refer to Acara Crest Inc, the owner and operator of this website and the service.
- "Service" means the fitness-guide library described on this website and accessible through your account, with written support on the plans that include it; "Guide" means one of the guides in it.
- "Client" or "you" means the person or organisation using the website and the service.
Account creation
To use the service you must create an account on this website and pay the fees for the package you choose. You must be at least 18 years old. You agree to provide accurate and complete information when creating your account and to keep it up to date. You are responsible for keeping your login details confidential and for any activity under your account, and you agree to tell us promptly at [email protected] about any unauthorised use of it. We may use a third-party payment processor to take your payment; the processor's own terms apply to the payment itself. We reserve the right to refuse service, or to suspend or end an account, where we reasonably believe these Terms have been broken or that the account is being used fraudulently.
Acceptable use
You agree to use the service only as described on this website and in accordance with our Acceptable Use Policy, which sets out what the service may and may not be used for and what the limits of each package mean, including fair use of anything described as unlimited. We may limit, suspend or end an account that breaches that policy, contacting you first where it is reasonable to do so.
The service, in detail
Fitness Life 1 is a subscription to a library of fitness guides. After you subscribe, the guides your plan includes appear in your dashboard, to read online or download as PDFs, and the plans that list it include written support through the Messages page. Which guides and support features each plan includes is listed on the pricing page and at checkout.
- The guides are the same for every customer. They are written and published by us; no guide is generated for you individually, and the guide titled "Personalized Routine Suggestions" is a guide about adapting a routine to your week, not a routine written for you. Any individual advice comes only from a person replying to your messages, on the plans that include messaging.
- Messages. On plans that include message support you can write to us from your dashboard and we reply there, with an email to tell you a reply has arrived. On plans with priority support your threads are answered first; our target is a reply within one business day, and that target is a service aim, not a guarantee. The monthly check-in on the top plan is arranged by contacting us through the contact page; it is not an automated booking.
- Access follows your plan. You can read and download the guides of your plan for as long as it is active. When a plan ends, the dashboard, the guides and the Messages page are locked until a plan is active again; your message history is kept. A file you have already downloaded stays with you, which is why refunds for a plan whose guides have been downloaded are considered under the Refund & Cancellation Policy on request rather than automatically.
- Not medical advice. The guides are general educational material. Physical activity carries risk; consult a healthcare professional before starting any programme, stop if you feel pain, and use the material at your own risk. Results vary from person to person and no result is promised.
- Availability. The service is provided as it is, with no uptime guarantee or service-level agreement. Support is by email at [email protected] and phone on +1 (888) 857-6934 during Mon–Fri, 9am–6pm.
Intellectual property
All intellectual property in the service, including its software, design, text and trademarks, belongs to us or our licensors. You may not copy, modify, distribute, sell or transfer any part of the service without our written consent. Content you put into the service remains yours.
Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages arising from or in connection with your use of the service, including loss of profits, goodwill, use or data, even if we have been advised of the possibility of such damages. Our total liability to you for all claims arising out of the service, whether in contract, tort (including negligence) or otherwise, is limited to the amount you paid us for the service in the twelve months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.
No warranty
The service is provided "as is" and "as available". We make no warranty, express or implied, including of merchantability, fitness for a particular purpose or non-infringement, and we do not warrant that the service will be uninterrupted, timely, secure or error-free.
Indemnification
You agree to indemnify and hold harmless Acara Crest Inc, its officers, employees, agents and licensors from any claim, liability, damage, loss, cost or expense (including reasonable legal fees) arising from your use of the service or your breach of these Terms.
Changes to these Terms
We may update these Terms. If a change is material we will email the address on your account before it takes effect. Continuing to use the service after a change takes effect means you accept it; if you do not, you can cancel as described above.
Entire agreement
These Terms, together with the Privacy Policy, the Refund & Cancellation Policy and the Acceptable Use Policy, are the entire agreement between you and us regarding the service.
Customer service
Email: [email protected] (answered every business day)
Phone: +1 (888) 857-6934
Support hours: Mon–Fri, 9am–6pm
Acara Crest Inc, 4118 Brookside Oaks, Owings Mills, MD 21117, USA
